C0NTACT US 

Customerservice@123moveclean.com

7224 Sandscove Court, suite 5

Winter Park, FL 32792

407.459.8118

With our HQ based in Florida; We cover all counties. We specialize in long distance moves covering the entire USA. 

Areas We Cover
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General Policies

 

  • We must be notified ahead of your move date if you have any complications with your driveway. Ex: sharp turns, on a hill, low trees, or not enough room for a truck

  •  We provide rubber runners to help protect your floors. If you would like carpet shield please order this in advance.

  • We provide furniture blankets and shrink wrap at no additional cost for all moves.

  • Our hourly rate begins once you sign the bill of lading and it ends upon completion of the move. Again your signature is required.

 

 

  • Disconnecting items

    • All gas appliances must be disconnected prior to our arrival. Ex: Stove, Dryer

    • All water hoses must be disconnected prior to our arrival. Ex: Washing machine, refrigerator

    • All electrical cords for TV’s, Lamp’s, and Stereo’s must be wrapped and secured or disconnected

  • Packing

    • All desks and file cabinets must be completely emptied

    • Armoires must be completely emptied. Dresser with 6 drawers or less; do not need to be emptied. Only clothing items can be in the drawers, nothing breakable.

    • A miscellaneous item is not a piece of furniture and it does not fit in a box. Please inventory and group these items in intervals of 5. Ex: lamps, ironing boards, rakes, shovels, waste baskets, gardening tools.

    • All containers, boxes and bins must be closed, sealed, and stackable.

    • We do not move garbage bags.

  • Disassembly/ Reassembly

    • We do not provide disassembly or reassembly of swing sets, playscapes, playforts, and playstructures including trampolines.

    • If you have a canopy, platform, loft bed, or bunk bed there is an additional fee for disassembly and reassembly. Please note these take longer to disassemble than a standard headboard frame and foot board. Please notify our office if you have this type of bed set.

 

  • Damages/ Repairs Policy

    • This policy is customized according to the insurance option you choose at the beginning of your move.

Procedures

  • We confirm all appointments the day before your scheduled services. Please make sure to provide us with your best contact information. Ex: home phone, cell phone, or by email

  • Safety 1st: Please have all kids, cars, and pets out of the way of the path to and from the moving trucks and equipment.

  • Please have all walkways and driveways free of debris and snow upon the movers arrival

  • We schedule moves with arrival time frames between 8-9 am or in the afternoon between 1-3 pm. Please be aware traffic and jobs ahead of you may take longer than expected thus altering the time for arrival.

  • If we are running ahead or behind of schedule we will give you a call ½ an hour prior to arrival. NEW: You can now track the location of your movers on your accounts page. If you do not have this set up please call our office for more information.

  • Please designate one person who is in charge of the move. This person will be in constant communication with the driver regarding the intricate details of the move including paperwork and items being moved.

  • The designated person will complete a walk-through of the home and moving truck with the driver at the origin and destination to make sure nothing is left behind or damaged.

  • All payment is due upon completion of your move.